How to find usability problems with a heuristic review
Nova reviews key pages against Nielsen's 10 usability heuristics, flags where visitors are likely to get stuck, and proposes fixes you review before anything changes.
Website Crew
When you need this
Visitors say the site is confusing, navigation has grown by accretion, or you want an outside read on clarity before a redesign.
How the crew does it
Review the key journeys
Website Crew
Nova walks the pages on your main journeys and scores them against the 10 heuristics, from visibility of status to error prevention.
Check mobile and structure
Website Crew
Nova checks the viewport setup, heading structure, navigation and information architecture on the same pages.
Propose fixes with evidence
Website Crew
Each problem comes with the page, the heuristic it breaks, the evidence and a proposed change.
Choose what to change
You
You decide which fixes to pursue. Navigation and layout changes are visual, so they are staged for your review rather than shipped automatically.
What waits for you
Any navigation, layout or copy change that comes out of the review.
Connect
Website access
Measured by
Usability issues resolved on the next audit, and engagement on the changed pages once GA4 is connected.
Limits
A heuristic review is an expert-style inspection, not a study with your real users. It points to likely problems; it does not replace user testing.