How to clean up duplicate and stale CRM records

The Pipeline Crew will propose merges and fixes for duplicate or stale CRM records as a list you approve line by line. Planned, not live yet.

Pipeline Crew

Planned: not yet end to end in the app

When you need this

The same company appears three times under different spellings and nobody trusts the pipeline totals.

How the crew does it

  1. Find likely duplicates

    Pipeline Crew

    Atlas compares contacts and companies by name, email and domain to find records that look like the same person or account.

  2. Find stale records

    Pipeline Crew

    It lists open records with no recent activity and no owner.

  3. Propose each fix

    Pipeline Crew

    Each proposed merge, close-out or field fix is listed with the records involved and the reason.

  4. Approve line by line

    You

    You approve or reject each change. Only approved changes are written to the CRM.

What waits for you

Every merge, close-out and field change before it touches the CRM.

Connect

CRM, hubspot, salesforce

Measured by

Duplicate and stale records resolved, and records missing key fields over time.

Limits

Not live yet: proposing and writing CRM changes depends on two-way CRM sync, which is still coming. The crew never merges or deletes records on its own.