How to draft replies to reviews and brand mentions in your voice
The crew watches your review surfaces and mentions, drafts a reply in your voice, and holds it for your approval; public replies never go out on their own.
Brand Crew
When you need this
Reviews sit unanswered for weeks, and the negative ones get a defensive reply written in a hurry.
How the crew does it
Watch for new reviews and mentions
Brand Crew
The crew watches the review surfaces and brand mentions you connect.
Draft a reply
Brand Crew
It drafts a reply in your voice that addresses what the reviewer actually said.
Flag the sensitive ones
Brand Crew
Negative reviews and anything that touches a complaint or a refund are marked for closer reading.
Approve each public reply
You
You edit and approve each reply. Replies to negative reviews and any public response wait for a person.
What waits for you
Every public reply, with negative reviews always reviewed by a person.
Connect
google_reviews, Google Business Profile, Brand voice document
Measured by
Replies drafted and approved without rework, and reviews left unanswered.
Limits
The crew does not argue with reviewers, offer refunds or discounts, or post any reply without approval.